FAQ

• What time is check in and check out?
  1:00p.m. check-in and 12:00p.m. check-out
• Can I leave the room late?
  No, as there are very few bedrooms
• Can I choose the type of bed in my room? (Large bed – two beds)
  Yes, Large bed or two beds
• Do the rooms have a balcony or terrace? Can I reserve one?
  Balcony and windows
• Are there non-smoking rooms?
  Yes
• How many storeys does the building have? Is there a lift?
  3, yes there is a lift
• Is there air conditioning in the rooms? Does it work all year round?
  Yes
• Is your hotel adapted for the handicapped?
  Yes
  
• Can you keep my luggage when I leave the room?
  Yes
  
• Is there a safe place to park my car? How much does it cost?
  The hotel doesn't have its own parking but you can leave your car at the San Agustin public parking only 2 minutes from the hotel. They have private security and it costs 20€ a day.
  
• Does the hotel have an Internet or e-mail terminal for guests?
  No
  
• Do you have high-speed internet in the room for my portable computer?Is it wireless?
  Yes, WIFI
  
• Do you have a quiet, romantic room? How can I reserve it?
  Ask for a room on the upper floors or an interior room and ask for extras such as fruit, champagne, flowers.... to give the room a touch of romance"
  
• What languages are spoken in Reception?
  Spanish, English and French
  
• Where may I rent a car?
  There is a car rental company 2 minutes from the hotel